I purchased an HP Photosmart C8180 printer from DSE last weekend. I think this one is a few models up from C3P0.
All went well for the first half hour of scanning until I tried turning it off and on again (this is my usual remedy for IT problems, not usually the source of my trouble).
The Problem
Upon rebooting, the touchscreen slapped me in the face with the following:
Ink System Failure:
Ink system has failed. Unable to print. Refer
to printer documentation.
Error: 0xc19a0005
Turn power off, then on again.
Ok
NO C8180, THIS IS NOT OK.
The only things I had printed since opening the box were networking status reports as I fumbled with the inbuilt wireless (I still havn't figured this out... has anybody else had trouble getting their C8180 connected to their wireless access point? Perhaps this struggle will be my next post).
Of course, I still had the ole turning it off and on again card up my sleeve, so I narrowed me eyes and gave the printer what it had asked for.
To no avail.
I tried taking the cartridges out and putting them back in.
The printer still didn't want to show me the love.
The swines had swindled me with a dud.
Possible Solutions
After a couple of days of research on these and other HP printers, I found that this problem is not uncommon for lots of HP printers, although everybody seems to have a different error code.
I also learnt that HP does not seem to be very helpful in remedying the fault, and that other people successfully got their printer going again by either:
First I tried clearing the hardware failure status. This initailly looked positive as the error message was gone on the first reboot, but the printer shot out only empty pieces of paper before the error message returned after rebooting again.
I then tried 'partial' and 'semi-full' resets. This did not work.
Erasing the NVM also had no effect.
Service & Maintenance Menus:
Their are (at least?) three different but similar service/maintenance menus on the C8180, all with the title 'uiaux'
MFG menu: (what does MFG stand for?)
1. Press 'Red Eye Removal' & 'Print Photos' simultaneously.
2. You will be requested to 'Enter Special Key Combo.'
3. Press 'Red Eye Removal' Then
'Print Photos' Then
'Print Photos'.
In this menu you can scroll sideways to the following:
‘reports menu’
‘FP/PCA/FW info menu’
‘product usage menu’
‘special tests menu’
‘display PID/VID’
‘scanner info menu’
‘scanner mfg menu’
‘usb info menu’
‘NVM/firms menu’
‘boot code menu’
NVM/firms is the one you want, I would highly recommend NOT wiping the printer firmware unless you really know what you’re doing, this will most definitely have the possibly of being fatal to the printer. Wiping the NVM is safe enough.
Support menu:
1. Press 'Red Eye Removal' & 'Print Photos' simultaneously.
2. You will be requested to 'Enter Special Key Combo.'
3. Press 'Red Eye Removal' Then
'Print Photos' Then
'Red Eye Removal'.
In this menu you can scroll sideways to the following:
‘Information Menu’
‘Resets Menu’
‘System Configuration Menu’
‘Print Tests Menu’
‘Connectivity Diagnostics Menu’
‘Reports Menu’
‘Scan Diagnostics Menu’
Under ‘Resets Menu’ is where you will find ‘Partial’ and ‘Semi-Full’ resets.
Under ‘System Configuration Menu’ is where you can clear the 'hardware failure status'.
Underware Menu: (this looks to be a programmer’s hilarious joke)
1. Press 'Red Eye Removal' & 'Print Photos' simultaneously.
2. You will be requested to 'Enter Special Key Combo.'
3. Press 'Print Photos' Then
'Red Eye Removal' Then
'Red Eye Removal'.
In this menu you can scroll sideways to the following:
‘boot code menu’
‘copy menu’
‘photo menu’
‘scan menu’
‘scan udw menu’
‘system menu’
‘ui menu’
This menu is useless to me.
Summary
C8180: 1
Me: nil
I am now gazummped, and considering taking up my statutory rights as a consumer to get a replacement.
Perhaps the problem is with the cartridges that are installed?
Others out there on the internet having this problem have tried replacing the cartridges without success, so it seems unlikely.
Has anybody had any luck fixing this problem?
What other possible solutions have I missed?
All went well for the first half hour of scanning until I tried turning it off and on again (this is my usual remedy for IT problems, not usually the source of my trouble).
The Problem
Upon rebooting, the touchscreen slapped me in the face with the following:
Ink System Failure:
Ink system has failed. Unable to print. Refer
to printer documentation.
Error: 0xc19a0005
Turn power off, then on again.
Ok
NO C8180, THIS IS NOT OK.
The only things I had printed since opening the box were networking status reports as I fumbled with the inbuilt wireless (I still havn't figured this out... has anybody else had trouble getting their C8180 connected to their wireless access point? Perhaps this struggle will be my next post).
Of course, I still had the ole turning it off and on again card up my sleeve, so I narrowed me eyes and gave the printer what it had asked for.
To no avail.
I tried taking the cartridges out and putting them back in.
The printer still didn't want to show me the love.
The swines had swindled me with a dud.
Possible Solutions
After a couple of days of research on these and other HP printers, I found that this problem is not uncommon for lots of HP printers, although everybody seems to have a different error code.
I also learnt that HP does not seem to be very helpful in remedying the fault, and that other people successfully got their printer going again by either:
- Clearing the 'hardware failure status'
- Resetting the printer (either 'partially' or 'semi-full')
- Resetting the Non Volitile Memory (NVM).
First I tried clearing the hardware failure status. This initailly looked positive as the error message was gone on the first reboot, but the printer shot out only empty pieces of paper before the error message returned after rebooting again.
I then tried 'partial' and 'semi-full' resets. This did not work.
Erasing the NVM also had no effect.
Service & Maintenance Menus:
Their are (at least?) three different but similar service/maintenance menus on the C8180, all with the title 'uiaux'
MFG menu: (what does MFG stand for?)
1. Press 'Red Eye Removal' & 'Print Photos' simultaneously.
2. You will be requested to 'Enter Special Key Combo.'
3. Press 'Red Eye Removal' Then
'Print Photos' Then
'Print Photos'.
In this menu you can scroll sideways to the following:
‘reports menu’
‘FP/PCA/FW info menu’
‘product usage menu’
‘special tests menu’
‘display PID/VID’
‘scanner info menu’
‘scanner mfg menu’
‘usb info menu’
‘NVM/firms menu’
‘boot code menu’
NVM/firms is the one you want, I would highly recommend NOT wiping the printer firmware unless you really know what you’re doing, this will most definitely have the possibly of being fatal to the printer. Wiping the NVM is safe enough.
Support menu:
1. Press 'Red Eye Removal' & 'Print Photos' simultaneously.
2. You will be requested to 'Enter Special Key Combo.'
3. Press 'Red Eye Removal' Then
'Print Photos' Then
'Red Eye Removal'.
In this menu you can scroll sideways to the following:
‘Information Menu’
‘Resets Menu’
‘System Configuration Menu’
‘Print Tests Menu’
‘Connectivity Diagnostics Menu’
‘Reports Menu’
‘Scan Diagnostics Menu’
Under ‘Resets Menu’ is where you will find ‘Partial’ and ‘Semi-Full’ resets.
Under ‘System Configuration Menu’ is where you can clear the 'hardware failure status'.
Underware Menu: (this looks to be a programmer’s hilarious joke)
1. Press 'Red Eye Removal' & 'Print Photos' simultaneously.
2. You will be requested to 'Enter Special Key Combo.'
3. Press 'Print Photos' Then
'Red Eye Removal' Then
'Red Eye Removal'.
In this menu you can scroll sideways to the following:
‘boot code menu’
‘copy menu’
‘photo menu’
‘scan menu’
‘scan udw menu’
‘system menu’
‘ui menu’
This menu is useless to me.
Summary
C8180: 1
Me: nil
I am now gazummped, and considering taking up my statutory rights as a consumer to get a replacement.
Perhaps the problem is with the cartridges that are installed?
Others out there on the internet having this problem have tried replacing the cartridges without success, so it seems unlikely.
Has anybody had any luck fixing this problem?
What other possible solutions have I missed?
I scored one of these printers with a paper jam message that wouldn't go away. It looked clear front and back and it also had that ink error.
ReplyDeleteIt turns out there were two bits of paper scrunched up to the far right, causing both the paper jam messages and preventing the ink feeding system from initializing properly.
After removal of these bits, printing a Self Test Diagnostic Page (which spat out another bit of jammed paper) which was missing both magentas, then a head cleaning, then another Diagnostic page it seems to be working fine.
The HP video on clearing paper jams was helpful in being more thorough checking for paper jams.
The blog is really informative and i like to share it with my friends.I love to come back on a regular basis, please post more on the subject.
ReplyDeleteHp ink
Well, I went through the menu and chose something like partial reset. After going through about 10 minutes of resets, printer alignments, strange sounds, it appears to work now.
ReplyDeleteFirst comment : you know that the cartridges purchased with HP printers are special. They allow initialisation of the printer, but I don't know more. So they should be kept and even resold with the printer when problems become to much for it to be kept... Of course nobody never keeps them...
ReplyDeleteThen yesterday I got a very beautiful second hand C8180. Paper jam. Impossible to cure even trough hard reset. Sometimes paper goes through the printer but only for ejection, so it is not mechanical. It could be a faulty sensor. But I rather suspect faulty capacitors on the mother board as per this article :
ReplyDeletehttps://roosbertl.blogspot.com/2012/11/repairing-hp-8180-all-in-one-printer.html
I already had similar strange problems with a c5180 which were cured by swapping such a capacitor. Now this c5180 is dead because a broken gear.
Because my skills to unsolder/solder are bad, I shall buy new capacitors and find someone to do the job (here in France there are shops who repair phones including microsoldering, and they mostly advertise for apple, strange...)
This capacitor problem is known all over internet. 15 years ago HP may have had a crappy supplier but I rather suspect programmed obsolescence. Indeed when you purchase same type capacitors, they all are rated for higher voltages. If only there was a proof of this, HP would have to pay :)
But why did I buy a C8180 now, 12 years after these printers were introduced ? Because I had bought refillable 363 cartridges for the C5180 that work like a charm and that I have to refill only every 6 months or so. Very cheap solution over the long term provided the shitty HP printer continues to work. Excuses for that word, but I have lost more money because of the time involved than with the cost of printer and cartridges. Similar to windows, starting with W95 25 years ago (and now linux since I switched, but IMHO that is not better than windows !)
ReplyDeleteMS-DOS was OK and the deskjet 500 was OK. I should have kept the deskjet 500 :)
ReplyDeleteVery informative post regarding printer error code issues. Printer error code is one of the common issues which happens in printer. I am working in hp service center chennai and as a service person posts likes these really help to gain knowledge. Would be great if you would write more on other printer related issues also. Thanks.
ReplyDelete